FAQ

Here are some of the FAQ we get from Clients.

Please feel free to submit any questions you have here and we will be happy to answer them directly to you as well as add them on this page for others to see. You never know your question may become one of the popular ones! ūüôā

1. How long does it take to design a website?

Our basic web development is completed within two weeks. This assumes that all the requirements are provided immediately and that you can provide revisions and QA quickly.

2. Does the base cost of the website include domain names and website hosting?

The service covers the website build and the site’s launch as well as 20 days of support after launch. Name registry, hosting, and server costs are exclusive of this service. However, we would be more than happy to help you with obtaining hosting and domain names through our service providers that have great products and quality customer support. The fee for this is not included in your webdesign fee unless otherwise stated.

3. What types of software or other technology do you use to build my website , and will I need to download it to my computer to manage my website?

We use WordPress along with premium WordPress themes and/or elementor page builder. Our themes are built with HTML5, CSS3, JavaScript, and PHP. All our themes also use Page Builders which allow our clients to easily build pages, with unlimited layouts, through a drag and drop user interface, without the need for coding knowledge.

4. Why do you choose to use WordPress?

Our Web Development services are built on the WordPress content management system (CMS) because:

  • It is the most flexible and easiest to use open-source content management system, with worldwide community support.
 
  • It has themes with responsive web design provide the most advantageous user experience across devices so that users have the ability to navigate the website with minimal re-sizing and scrolling required.
 
  • Its dashboard uses page builders that: use a drag and drop method; allow for easy creation of responsive content; and, have more than five (5) pre-designed widgets, e.g. Galleries, Testimonial, featured products, price tables and more
 

5. Why won't you launch on a Friday?

Development best practices discourage launching of sites on Fridays. Most sites represent business that run on weekdays only, weekend launches may cause unforeseen errors that cannot be addressed in real time as our staff and most clients do not work on weekends

6. Do you perform SEO services when you design websites?

Even though we do build every website based on architecture that’s optimized for SEO, the basic website does not include full SEO services. However, to add content and fully SEO optimize your site is an additional service, many people don’t have content ready to go, so they prefer to retain our SEO services at a later date when they have enough content and cross promotions ready.

We will however also create and add static page content as well as blog posts for those who may need  additional assistance with this service. Please feel free to inquire about these services when you speak with one of our representatives.

7. Where will you build my website?

We can create your site on our own servers first and would only upload to your own website after the Final QA and revisions.

We also have the option to create your site on you hosting server if we help you obtain the hosting and domain services through our providers.  Each option will be fully discussed to get the option that best suits your needs.

8. How many changes can I make before I incur additional costs?

  1. There are two revision points for you. First is after the first week of development where we have already created a live site of your website based on the mockups and specifications you selected. Last is after the second week of development where we present the site itself for any last-minute revisions.
  2. Please note that all last round revisions would have to be minimal. No design changes or extensive work that requires more than half a day to execute are permitted at this stage.

 

9. Can I get access to my site while it is in development?

No. We only provide access during the first revision point and at the last revision before we upload to your hosting or turn over your account to you. Our developers work with the site directly and we want to ensure that we would not encounter any issues in developing your site related to multiple access during development or inadvertent changes done while we are still in the process of developing. (Top rated FAQ)

FAQs about OWD Maintenance Plans

Q: What is the difference between WordPress Only and WordPress with Support?

A: WordPress Only includes the tasks listed above. WordPress with Support includes everything listed for WordPress Only PLUS 2 hours of webmaster support each month.  Use the 2 hours to get help immediately or request to let them rollover and use for a bigger project down the road.

Q: What if I do not use my 2 hours each month?

A: The 2 hours will not roll over to the next month if not used unless a request has been made and approved. These approved rollover hours can be saved up for a larger project. The rollover hours are available to you only if your plan is current.

Q: Does this plan require a contract?

A: Yes, all WordPress packages require a One-Year Term Contract.

Q: What are my billing options:

A: You have the option of either annual or monthly billing. You will receive a 20% discount for paying for the year up front.

Q: Can I use this plan for more than one website?

A: This plan covers maintenance on one website.  We offer special pricing to bundle multiple website. 

Q: Can I have additional help with adding content or making changes to my site included in this plan?

A: WordPress Only does not include additional site changes, but we are still here to help. All requests are billed at our pay-per request rate of $67/hour.

The WordPress Maintenance with Support Plan includes 2 hours of webmaster support each month.  Use the Support hours to make updates or changes to your website. Anything you need a web developer to handle that you can’t or would rather not do on your own.

Q: What if I need more than 2 hours of support included in the WordPress Support Plan?

A: Since you are a maintenance client, you always have the option to upgrade to one of our premium Website Maintenance Plans in order to add more hours to your plan.  You can upgrade for just one month or permanently to a bigger plan.

Q: How do I submit a request for website help?

A:¬†Support requests can be sent to¬†Support@ominowebdesign.com . Our support hours are Monday ‚Äď Friday 10am ‚Äď 6pm EST. Our staff is always available to assist you and handle requests during these hours.

Q: Are there limitations to how often I can contact you under this plan?

A: OWD has no such limits!  We are here to take emails from our customers as often as needed. Some webmasters only allow their clients to email them once per month or week or incur extra charges.  Not us.